> it’s blatant negligence of frugality where it’s providing overall economical benefits.
Recently tried to alter a phone plan on EE’s website, something that should have involved a few clicks. It was slow (literal seconds to open a page) and clunky. The Javascript console was bleeding error messages, and it looked like they’d used every Javascript framework under the sun. And after all that it just gave me an error message saying that the transaction could not be processed.
Gave up and texted (old school SMS) their help line. With a few text messages I was able to change plans. Probably used under 500 bytes to accomplish what the bloated and broken website couldn’t.
I think a basic principle with limited plans that offer the ability to buy extra data is "You should be able to actually load the account platform at the 2G hobbled speeds in order to pay". The heavyweight website/app for the mobile network, combined with the use of a phone number-tied Android login as primary login credential rather than a user account, it meant that the only way to actually get 4G back online was to have access to wifi on the phone in the place & time you needed to re-up; If I did have that access at work, I wouldn't need the data.
Despite years of being too lazy/anxious to figure out phone number portability, I ultimately ended up switching carriers from Simple to Mint because it was just too annoying.
I know at least on att prepaid they don't meter their own websites, if you have completely used your data up you can still access the website at normal speeds to change plans and stuff
Recently tried to alter a phone plan on EE’s website, something that should have involved a few clicks. It was slow (literal seconds to open a page) and clunky. The Javascript console was bleeding error messages, and it looked like they’d used every Javascript framework under the sun. And after all that it just gave me an error message saying that the transaction could not be processed.
Gave up and texted (old school SMS) their help line. With a few text messages I was able to change plans. Probably used under 500 bytes to accomplish what the bloated and broken website couldn’t.