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I ran into this with my own SaaS a while back.

One day I started getting API errors across requests and initially assumed it was something on my side. After digging into it, the provider I was using was getting overloaded and intermittently failing.

That was the moment I realized relying on a single external service was a risk I hadn’t really planned for.

Now I keep two providers configured: a primary and a secondary. If error rates spike or the API stops responding, the system can fail over instead of the whole product going down.

It added a bit of complexity, but the peace of mind is worth it.

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