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This has been the past and present for a long at this point. "Sorry there's nothing we can do, the system won't let me."

Also see Weapons of Math Destruction [0].

[0]: https://www.penguinrandomhouse.com/books/241363/weapons-of-m...



I don't know if this case is in the book you cited, but in the UK they convicted many people of crimes just because the computer told them so: https://en.wikipedia.org/wiki/British_Post_Office_scandal


And Australia made the poorer and suicidal: https://en.wikipedia.org/wiki/Robodebt_scheme



Also elegantly summed up as "Computer says no" (https://www.youtube.com/watch?v=x0YGZPycMEU)




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