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I do not fully get it. So because the support person was able to explain the contents of the monitor manual the angry client was calmed?


No, probably because the bossman the ”partner” rang up told him to calm down and that it wasn’t worth his job to scream at contractors.


> I had no idea at the time that people in the workplace would or could speak to co-workers like that and not apologise. It was enlightening!

This was the main takeaway for me.


I think this type of abusive behavior used to be way more common in all work places.


customers huh? can't live with em can't live without them


Emotions eh!




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