The answer I get, when asking for an extension, is "we can't take incoming calls" (I think this is supposed to hide the call centre locations?) and they say they can't provide a reference.

So then you call a number for the company that you know and the people have no idea who called or why, and then you think it was phishing ... until it becomes apparent it wasn't -- like a transaction is stopped.

The whole thing is so frustrating.