The PlayStation store will only issue a refund if you haven't started downloading the game or the game is "faulty", which they don't define and may be hard to prove. The Xbox store refund policy is less clear but it is certainly not an guaranteed refund.
PlayStation Store: "you have 14 days from purchase to request a refund. If you have started to download or stream the purchased content you will not be eligible for a refund unless the content is faulty." https://www.playstation.com/en-us/support/store/ps-store-ref...
Xbox Store: "All sales of Digital Game Products are considered final, but we understand there may be extenuating circumstances. When you request a refund for these products, and depending on the purchase or content type in determining refund eligibility, we consider a variety of factors like time since date of purchase, time since release, and use of the product." https://support.xbox.com/en-US/help/subscriptions-billing/bu...
Edit: Now that they are offering refunds, you are correct. People should stop complaining and just take their refund.
PlayStation Store: "you have 14 days from purchase to request a refund. If you have started to download or stream the purchased content you will not be eligible for a refund unless the content is faulty." https://www.playstation.com/en-us/support/store/ps-store-ref...
Xbox Store: "All sales of Digital Game Products are considered final, but we understand there may be extenuating circumstances. When you request a refund for these products, and depending on the purchase or content type in determining refund eligibility, we consider a variety of factors like time since date of purchase, time since release, and use of the product." https://support.xbox.com/en-US/help/subscriptions-billing/bu...
Edit: Now that they are offering refunds, you are correct. People should stop complaining and just take their refund.