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One question some eager beavers might be asking is how do I deal with things when I see something that is obviously wrong. It depends, but if it's something that's well established and everybody has learned to live with I note it privately. Then I know where the bodies are buried and if it does become an issue I can point it out pretty quickly.

If it's something that's more immediate usually nature will take its course, but if it doesn't usually a quiet word in a tester's ear can elicit the necessary dialogue.

With regards to other people being "lazy" and "not fulfilling their role" I prefer to take a position of unconditional positive regard and presume that everybody is busy ... my cardinal rule when making big changes is "cause as little extra work for other people as possible".

Keeping people busy is management's responsibility, and if I'm totally going to pull the rug from under something I'll get them on board. If they tell me to leave it alone I leave it alone but I've told them what the issue is and its their problem now, to weigh up and act upon as they see fit.



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