That's the polite version of "we know where you live". Telling someone you have their phone number is a way of saying "we'll call you and expect immediacy if you break something."
Wanna be treated like an adult? Cool. You'll also be held accountable like an adult.
Never received a phone call at 5am on a Sunday because a bug is causing a valued customer to lose $10k/minute, and by the way, the SVP is also on the line? Lucky bastard
I'd rather not name names - but one of the major, popular ones.
We contracted a lot of usage, and are using it literally like a S3 bucket with a malware scanner attached to it, and ignoring the dozens and dozens of document management capabilities it has - that we don't need. (Because really, we only ever needed a S3 bucket with a virus scanner...). This alone will allow us not to renew that contract, and save, maybe, around 2M per year.
Sure, we will have to have our own API that will require support and what not, but... we already HAD to have our own API that requires support and what not, since we have a bunch of legacy document management platforms running in various countries, and we anyway have to operate an abstraction and a router.
I am sure ours might not be the most typical case, but there will be savings, and since the economy is what it is, my bosses are telling me to go for every saving I can find, and thats one of them.
(I'd not try to re-write an ERP system, for instance, or a CRM. But a lot of smaller things where we pay a substantial premium? Sure - we will try.).
Yup it's definitely not because _customers_ are coding solutions, but the trend and motivation seems to come from the fact that customers are realizing there's something else possible except being tied into expensive recurring yearly subscriptions.
I was surprised when I saw the numbers from Bloomberg myself as well!
Analytical systems. I see a lot of add-on services that will add intelligence/analytics/etc and companies try them out to solve some issue they have and bounce off them frequently due to growing costs. I can only assume as mentioned that over time these are also easier for companies to in-house vibe-code as well, I just haven't seen a ton of that yet, but people are definitely trying which still shrinks the available pie.
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