I would imagine that most people who call are doing so because the "online help" can't help them. People want their problem fixed as quickly as possible, no-one wants to call a call centre.
I would actually expect support calls to be more bimodal between customers who use them as a last resort or first resort. If I'm calling support for something then I have probably already tried everything within my power. But there are absolutely people who will call as the first step, for a variety of reasons (maybe they're too technologically illiterate to even approach the problem, or maybe they feel like being a customer entitles them to technical support, which isn't totally unjustified).
> I would imagine that most people who call are doing so because the "online help" can't help them.
Based on the anecdata I have, this is very false.
My brother used to work tech support for X-Box Live. He said 80% of his calls were for password resets, something anybody could self-service in less time than it takes to find the customer support phone number.
Sure, there were cases where they no longer had access to the original e-mail address on the account, or cases where he was sure someone was trying to social engineer their way into someone else's account by claiming a forgotten password, but generally, he'd just trigger the password reset e-mail and the customer was able to reset their password.
At one point, he tried going off-script to tell people to select the "Forgot Password" option and walk them through the self-service, but he got in trouble for it.
You should read the whole article: "A spokeswoman for Leicestershire police said crimes under Section 127 and Section 1 include “any form of communication” such as phone calls, letters, emails and hoax calls to emergency services." ".
The OP was pointing out the rather opinionated use of the word "Unexpectedly".
There are lots of people who have expected these tariff and immigration policies to have a negative impact on the economy. Who wasn't expecting this? Right wing supporters of Trump. Thus the pretty reasonable claim that this is a right-wing slant.
Since AI is taking a lot of the jobs and businesses are presumably generating just as much if not more profit due to lower wage costs, I think the world has to align to a new paradigm: a lot of people will be unemployed because the jobs just aren't there any more, but a higher tax on the rich companies can be used to pay for benefits for all the unemployed.
I've had this before, a few years ago, and a quick google at the time seemed to show that a fair few other people have. I'm in the UK, and about 6 months after buying something small from China (iirc), we got an £10 invoice for a "disbursement fee" from Fedex. It was very vague as to what the fee was actually for. I assume it was just a "scam" by Fedex to get more money.
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